Royal Castle at 2700 Northwest 79th Street, Miami, Florida.

***update*** 4/11/18

I went there this morning against my better judgement. I thought they had changed their staff or at least their attitudes. I was wrong. I asked for a large coffee and I was told they only come in one size. But they clearly had two sizes of Cups: one small and one large. I asked her to pour me a large please that I would pay extra. She said I would have to pay for two small cups I said that was fine. She handed me two small cups of coffee and I asked her if it was okay to just pour it nto a large one and she said no. She actually said no.

The owner of this place should be ashamed of himself for hiring such morons to get behind a counter and actually deal with the public. He or she must not care about his business. This is the absolute, hands down worst customer service I've ever seen in any establishment. Below.is my post from a year ago.

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(The good: Slow, slow, slow, slow! I counted about 12 people behind the counter and I stood there for almost 10 min with no one even asking me If I needed anything.

The bad: some of the people that come in are a little scary. I had a crazy street guy on my right talking to himself and a really thug looking dude on my left.

The ugly: Attitude! So, at 7am they count their money at the register. They make you stand there for like 15 min. No one takes your order and the staff, numbering at least 10, just stands around. I asked them to at least take my order and I'll pay when they're done and all I got was attitude. The cashier actually refused to take my order unless I moved over about a foot and stood at the designated order spot. Mind you, it was empty...I was the only client in there. Really ridiculous 'service'.

This place would be great if they replaced their stupid cashier and got better organized. Today was the last straw. They lost another customer.